As consumers, we have plenty of ways to talk online about the service we have received but we don’t have the same friction-free ways to engage in-the-moment with real people at the businesses we visit. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great service.
As a Customer Success Support Representative at Kipsu, you will be responsible for initial troubleshooting, assisting customer partners with configuration changes, and documenting feature requests via phone, email, live chat, and text. We’re a growing, dynamic team, so you’ll be expected to jump in and learn quickly. You’ll have to be remarkably organized, have a strong attention to detail, super (Minnesota) nice, and excited to make a real difference every day in a rapidly-changing business!
Your primary duties as a Customer Success - Support Representative will be:
Kipsu offers top notch 24/7, 365 day support to our customer partners. This role may require occasional non-standard working hours including weekends and holidays.
Finally, ask us about our culture. We are looking for the best and brightest to join our team and we spend time thinking about our culture and how prospective team members would fit into this fast-paced environment.
Show us how you can help take us to the next level by sending your resume and cover letter - we can't wait to hear from you!